Customer Service Representative

At Auto-Owners Insurance, we are looking for a customer service-oriented individual to join our team as a Customer Service Representative. As a CSR, you'll be responsible for responding to customer inquiries, resolving customer complaints, and providing information on products and services. To be successful in this role, you'll need to have excellent communication and problem-solving skills. You should also be highly organized and able to prioritize tasks. A friendly, professional attitude is essential for this job.The ideal candidate for this position should have a minimum of one year of customer service experience, as well as a high school diploma or its equivalent. Knowledge of the insurance industry is also a plus. Are you a customer service guru with a passion for providing personalized solutions to customers? Do you have the skills and experience to take on this important role? If so, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries and provide accurate information on products and services.
2. Resolve customer complaints in a professional and timely manner.
3. Maintain accurate records of customer interactions and transactions.
4. Prioritize tasks and handle multiple tasks at once.
5. Develop and maintain a positive relationship with customers.
6. Utilize customer service skills to provide personalized solutions to customers.
7. Maintain a friendly and professional attitude at all times.
8. Stay up-to-date on industry knowledge and products.
9. Follow company policies and procedures.
10. Perform other duties as assigned.

According to JobzMall, the average salary range for a Customer Service Representative in Lansing, MI, USA is $30,000 to $45,000. This range may vary depending on the company, experience, and other factors.

Auto-Owners Insurance Group is a mutual insurance company that provides life, home, car and business insurance. Their policies are sold exclusively through local and independent insurance agents within their 26 operating states.