Auto-Owners Insurance

Claims Support Associate

Auto-Owners Insurance

Lansing, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you interested in joining a team of dedicated Claims Support Associates at one of the top-ranked insurers in the United States? Auto-Owners Insurance is looking for a Claims Support Associate to join our team. We are looking for someone with excellent customer service skills and the ability to navigate a complex insurance environment. If you have the qualifications and desire to help Auto-Owners Insurance continue to provide outstanding customer service, we want to hear from you!The Claims Support Associate will be responsible for providing a range of services to customers including filing, processing, and researching claims. The ideal candidate will have strong customer service skills, excellent written and verbal communication skills, and a working knowledge of the insurance industry. The position requires the ability to multi-task, prioritize work, and adhere to strict deadlines. The Claims Support Associate must be able to work independently with minimal supervision and have the ability to think quickly and provide solutions to customer inquiries. We are looking for someone with an upbeat and positive attitude who is eager to learn and grow with Auto-Owners Insurance.

Responsibilities of a Claims Support Associate:

  1. Provide excellent customer service to customers through filing, processing and researching claims.
  2. Utilize strong communication skills, both verbal and written, to handle customer inquiries.
  3. Maintain a working knowledge of the insurance industry.
  4. Multi-task and prioritize work to adhere to strict deadlines.
  5. Work independently with minimal supervision.
  6. Think quickly and provide solutions to customer inquiries.
  7. Maintain an upbeat and positive attitude to learn and grow with Auto-Owners Insurance.
Where is this job?
This job is located at Lansing, MI, USA
Job Qualifications
  • Attention To Detail

  • Excellent Communication And Organizational Skills

  • Knowledge Of Claims Processing

  • Ability To Multi-Task

  • Customer Service Experience

  • Strong Computer Proficiency

  • Familiarity With Insurance Regulations

  • Problem Solving Ability

Required Skills
  • Documentation

  • Data Entry

  • Time Management

  • Attention to detail

  • Negotiation

  • customer service

  • Regulatory compliance

  • Organization

  • math

  • Problem-Solving

  • Communications

  • Computer Literacy

  • Claims handling

  • Investigation

  • Insurance Knowledge

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Claims Support Associate in Lansing, MI, USA is approximately $30,000 - $45,000 per year. This salary range will depend on factors such as the company, industry, experience, and other qualifications.

Additional Information
Auto-Owners Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 14th, 2023
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
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About Auto-Owners Insurance

Auto-Owners Insurance Group is a mutual insurance company that provides life, home, car and business insurance. Their policies are sold exclusively through local and independent insurance agents within their 26 operating states.

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