Claims Representative

Do you have a passion for helping others? As a Claims Representative at Auto-Owners Insurance, you'll have the opportunity to make a real difference in the lives of our customers. We are looking for someone with a strong commitment to customer service, excellent problem-solving skills, and a passion for learning. If you have a knack for investigating and resolving insurance claims, this could be the perfect job for you.To be successful in this role, you must have a minimum of 2 years' experience in the insurance industry and a high school diploma. You must also be highly organized, have strong communication skills, and be able to work independently. A bachelor's degree in a related field is preferred, and experience in claims processing and customer service is a plus.If you have the qualifications and the passion to help others, we want to hear from you!

Responsibilities:

1. Investigate and resolve insurance claims in a timely manner.
2. Maintain strong communication with customers throughout the claims process.
3. Ensure customer satisfaction by providing excellent customer service.
4. Handle customer inquiries and complaints in a professional manner.
5. Document all customer interactions and claims information.
6. Stay up-to-date on industry regulations and standards.
7. Monitor and analyze claims to identify trends and areas for cost savings.
8. Complete administrative tasks such as filing and organizing paperwork.
9. Maintain a high level of organization and work independently.
10. Remain flexible and adaptable to changing customer needs.

According to JobzMall, the average salary range for a Claims Representative in Lansing, MI, USA is between $32,000 and $57,000 per year. This range can vary depending on experience level and qualifications.

Auto-Owners Insurance Group is a mutual insurance company that provides life, home, car and business insurance. Their policies are sold exclusively through local and independent insurance agents within their 26 operating states.