Branch Claims Representative

As a Branch Claims Representative at Auto-Owners Insurance, you will have the opportunity to join a dynamic team of highly motivated professionals in providing outstanding customer service. Our Claims Representatives play a vital role in providing assistance to our policyholders in filing and resolving their claims while adhering to Auto-Owner’s standards of service and quality. We are looking to hire a Branch Claims Representative who is a self-starter, has a positive attitude, and is highly organized. The ideal candidate must have a minimum of a high school diploma, two years of experience in the insurance industry, and a valid driver’s license. Additionally, the ideal candidate will possess excellent communication and customer service skills, along with the ability to work in a fast-paced environment.

Responsibilities:

1. Assist policyholders in filing and resolving their claims in accordance with Auto-Owners Insurance standards.
2. Ensure all claims are processed in an efficient and timely manner.
3. Maintain accurate records of all customer interactions and claims data.
4. Respond promptly to customer inquiries and complaints.
5. Work collaboratively with other team members to provide exceptional customer service.
6. Remain up-to-date on all changes and updates to the claims process.
7. Develop customer relationships and act as a resource for customers.
8. Maintain a valid driver's license.

According to JobzMall, the average salary range for a Branch Claims Representative in Traverse City, MI, USA is between $33,000 and $57,000 per year. The exact salary range will depend on the specific employer and the experience of the individual.

Auto-Owners Insurance Group is a mutual insurance company that provides life, home, car and business insurance. Their policies are sold exclusively through local and independent insurance agents within their 26 operating states.