Customer Success Manager

Build and nurture client relationships by focusing on the customer’s desired outcomes. Be able to interview clients and draw out the client’s desired outcomes and expected value from the AuditBoard software. Identify the risk of churn and poor adoption by monitoring customer usage data and health indicators. Evangelize the AuditBoard brand by leading user groups and regional training events. The CSM is expected to comfortably interact with clients in both live interactions and in digital form, fostering stronger relationships with the client base. Effective at leading client meetings, providing project details while driving action-oriented meetings. Ability to quickly grasp and explain project challenges to a variety of stakeholders, each with different objectives and expected outcomes. Be able to document client discussions and interviews into actionable plans.

According to JobzMall, the average salary range for a Customer Success Manager in 12900 Park Plaza Dr, Cerritos, CA 90703, USA is between $81,000 and $99,000. This range is based on the salaries of Customer Success Managers in the area, as reported by employers and employees.

AuditBoard is a leading cloud-based platform transforming the way enterprises automate, collaborate and report in real-time on critical risk, audit and compliance workflows. The company offers a full suite of easy-to-use audit management and compliance solutions for SOX, controls management, internal audits, and workflow management.