Client Support Specialist
In this role you will be working directly with our active clients assisting with any product feature functionality questions as well as managing the delivery of a variety of professional services offered by our Support team. These services include but are not limited to: data migrations, live phone training, and reconfiguration. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.
0-2 years experience in customer support function
Ability to analyze and troubleshoot in order to resolve problems quickly and cost effectively
SaaS or Technology experience is a plus
Accounting & Audit knowledge is a plus
Customer Relationship Management
MS Word
MS PowerPoint
Record Keeping Skills
Time Management Skills
MS Excel skills
Verbal communication
Prioritizing skills
written communication
Detail Oriented and Organized
openness to feedback
According to JobzMall, the average salary range for a Client Support Specialist in 12900 Park Plaza Dr, Cerritos, CA 90703, USA is $37,000- $51,000 per year. The exact salary will depend on the employer, qualifications, and experience.
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AuditBoard is a leading cloud-based platform transforming the way enterprises automate, collaborate and report in real-time on critical risk, audit and compliance workflows. The company offers a full suite of easy-to-use audit management and compliance solutions for SOX, controls management, internal audits, and workflow management.
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