Service Advisor

Welcome to the world of Audi, where luxury meets performance. We are currently seeking a Service Advisor to join our team and provide exceptional customer service to our valued Audi owners. As a Service Advisor, you will play a crucial role in ensuring that our customers receive top-notch service and have a seamless experience with their vehicles. We are looking for someone who is passionate about the Audi brand, has a strong customer-centric mindset, and is able to thrive in a fast-paced environment. If you are a driven individual with a knack for problem-solving and a desire to excel in the automotive industry, we want to hear from you.

1. Greet and welcome customers to the Audi dealership with a friendly and professional demeanor.
2. Build and maintain strong relationships with Audi owners to ensure customer satisfaction.
3. Serve as the main point of contact for customers and provide them with accurate information about their vehicle's service needs.
4. Schedule appointments for vehicle maintenance and repairs, while also managing the service department's schedule to optimize efficiency.
5. Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any concerns or questions they may have.
6. Utilize knowledge of Audi vehicles to accurately diagnose and recommend appropriate services and repairs.
7. Collaborate with the service team to ensure timely and high-quality completion of work orders.
8. Maintain detailed and accurate records of customer interactions, service appointments, and vehicle maintenance and repair history.
9. Monitor and manage customer satisfaction through feedback and follow-up calls or emails.
10. Stay up-to-date on Audi products and services, as well as industry trends and advancements, to provide customers with the best service experience possible.
11. Handle customer complaints and resolve issues in a timely and professional manner.
12. Work closely with the sales team to promote and sell additional services or products to customers.
13. Adhere to company procedures and policies, including safety standards, at all times.
14. Continuously seek opportunities for improvement in customer service processes and procedures.

According to JobzMall, the average salary range for a Service Advisor in San Jose, CA, USA is $41,000 - $71,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry the Service Advisor is working in. Additionally, some companies may offer commission or bonuses on top of the base salary. It is important to research and compare salaries from multiple sources to get a more accurate understanding of the average salary in this field in San Jose.

Audi AG is a German automotive manufacturer of luxury vehicles headquartered in Ingolstadt, Bavaria, Germany. As a subsidiary of its parent company, the Volkswagen Group, Audi produces vehicles in nine production facilities worldwide.