CRM & Customer Journey Specialist

At Audi, we are looking for an exceptional CRM & Customer Journey Specialist to join our team. Our ideal candidate should be an experienced candidate with an ability to build and manage customer relationships through data-driven insights. In this role, you will be responsible for creating, executing, and optimizing the customer journey across all channels, to ensure a seamless and positive Audi experience.The successful candidate should have a strong background in customer relationship management (CRM) and customer journey management, with an emphasis on developing and implementing strategies that drive customer loyalty. We are looking for someone who has outstanding communication and interpersonal skills, with a great eye for detail and a passion for delivering top-notch customer service. You should also have a strong understanding of data analytics, as well as the ability to think strategically and creatively.If you have an understanding of the automotive industry and possess the necessary qualifications and experience, please apply today! We look forward to hearing from you.

Responsibilities:

1. Develop and implement customer relationship management (CRM) and customer journey management strategies with a focus on driving customer loyalty.
2. Create and execute comprehensive customer journey plans across all channels for a seamless and positive Audi experience.
3. Utilize data analytics to identify customer needs and preferences, and develop strategies to meet those needs.
4. Monitor customer journey performance and identify areas for improvement.
5. Develop creative solutions to customer service issues.
6. Collaborate with internal teams to ensure customer satisfaction.
7. Maintain up-to-date knowledge of the automotive industry.
8. Provide support and training to team members on customer journey principles and practices.

According to JobzMall, the average salary range for a CRM & Customer Journey Specialist in Herndon, VA 20170, USA is $50,000 - $75,000 per year. This range can vary depending on the individual's experience, education, and qualifications.

Audi AG is a German automotive manufacturer of luxury vehicles headquartered in Ingolstadt, Bavaria, Germany. As a subsidiary of its parent company, the Volkswagen Group, Audi produces vehicles in nine production facilities worldwide.