Business Analyst IT - Customer Service

Audemars Piguet is seeking an experienced and highly-motivated Business Analyst IT - Customer Service to join our dynamic team. In this position, you will be responsible for analyzing customer service activities and processes, developing customer service strategies, and improving the customer experience. The ideal candidate for this role should have strong interpersonal skills, a customer-centric mindset, and excellent analytical and problem-solving skills. If you are a customer service professional looking for an exciting opportunity to make a positive impact on our organization, we want to hear from you!

Responsibilities:

1. Analyze customer service activities and processes to optimize customer experience.
2. Develop customer service strategies to maximize customer satisfaction.
3. Identify areas of improvement in customer service processes and develop plans to address them.
4. Monitor customer service performance metrics and provide regular updates to stakeholders.
5. Manage customer service initiatives, ensuring they are completed on time and within budget.
6. Collaborate with internal teams to ensure customer service objectives are met.
7. Create and update documentation related to customer service processes.
8. Provide feedback to stakeholders on customer service performance.
9. Establish and maintain relationships with customers, vendors, and other stakeholders.
10. Develop and implement customer service best practices.

According to JobzMall, the average salary range for a Business Analyst IT - Customer Service in 39130 Saint-Maurice-Crillat, France is €25,000 to €40,000 per year. Salaries can vary depending on experience, qualifications, industry, and the size of the company.

Audemars Piguet Holding SA is a Swiss manufacturer of luxury watches and clocks. The company was founded by Jules Louis Audemars and Edward Auguste Piguet in the Vallée de Joux in 1875, acquiring the name Audemars Piguet & Cie in 1881. The company has been family-owned since its founding. The company is best known for introducing the Royal Oak wristwatch in 1972, which helped the brand rise to prominence within the watchmaking industry. One of its earlier achievements was creating the first minute-repeating movement in 1892. The company developed the first skeleton watch in 1934 and has manufactured some of the thinnest watches, such as the 1986 ultra-thin automatic tourbillon wristwatch. Audemars Piguet's slogan is "To Break the Rules, You Must First Master Them", introduced in 2012. The fourth-generation company leaders are both from the Audemars family, including Jasmine Audemars and Olivier Frank Edward Audemars. Currently, the company is an active member of the Federation of the Swiss Watch Industry FH, and produces around 40,000 timepieces annually.