Technical Support Manager

At Atlassian, we believe in empowering teams to unleash their full potential through innovative and reliable software solutions. As our company continues to grow, we are seeking a highly skilled Technical Support Manager to join our team. In this role, you will play a crucial role in ensuring our customers receive top-notch technical support and guidance. Our ideal candidate is a natural leader with a passion for problem-solving and a deep understanding of software development and customer service. If you have a strong technical background and a desire to make a meaningful impact, we invite you to apply for this exciting opportunity.

1. Oversee and manage a team of technical support specialists, providing guidance, training, and mentorship to ensure high-quality support is provided to customers.
2. Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team.
3. Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure a seamless customer experience.
4. Monitor and analyze customer feedback and support metrics to identify areas for improvement and implement solutions to enhance customer satisfaction.
5. Stay updated on industry trends and advancements in software development to provide informed and knowledgeable support to customers.
6. Handle escalated customer issues and ensure timely resolution, maintaining a high level of customer satisfaction.
7. Develop and maintain relationships with key customers, acting as a trusted advisor and providing proactive support and guidance.
8. Develop and manage the technical support budget, ensuring resources are allocated effectively and efficiently.
9. Conduct regular performance evaluations and provide ongoing coaching and feedback to team members.
10. Continuously evaluate and improve the technical support processes and procedures to meet the evolving needs of the company and its customers.

According to JobzMall, the average salary range for a Technical Support Manager in San Francisco, CA, USA is between $100,000 and $150,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some Technical Support Managers may earn salaries above $150,000 per year, while others may earn salaries below $100,000 per year. Factors such as education, certifications, and skills can also impact salary potential. It is important to research the specific company and industry to get a more accurate salary estimate.

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.