Atlassian

Support Engineer, Jira

Atlassian
Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We’re looking for a highly motivated and experienced Support Engineer, Jira, to join the team at Atlassian. As the Support Engineer, Jira, you will be responsible for providing expert technical assistance and support for Atlassian customers. This role is perfect for a tech-savvy problem solver with a passion for customer service and experience with Jira.To be successful in this role, you must have a bachelor’s degree in computer science or a related field, with a minimum of 2 years of experience in a customer service or technical support role. You should have a strong understanding of Jira and its related products, as well as experience troubleshooting technical issues. Additionally, you must have excellent communication and customer service skills, and be able to work independently and collaboratively. If this sounds like the perfect job for you, we’d love to hear from you!

Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Python

  • Etc

  • Knowledge Of Scripting Languages

  • Confluence

  • Bash

  • Knowledge Of Jira Administration And Configuration

  • Experience With Software Development And Release Methodology

  • Expertise With Atlassian Tools Like Bitbucket

  • And Hipchat

  • Understanding Of Agile And Scrum Principles

  • Such As Javascript

  • Ability To Troubleshoot System And Application Issues

  • Excellent Customer Service And Communication Skills

  • Familiarity With Itil Best Practices

Required Skills

  • Documentation

  • Project Management

  • JIRA

  • Networking

  • Linux

  • Troubleshooting

  • Problem Solving

  • Scripting

  • Database

  • customer service

  • Technical Writing

  • Cloud Computing

  • Atlassian

  • Software testing

  • System Administration

Soft Skills

  • Communication

  • Decision Making

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Engineer, Jira is between $50,000 and $80,000 per year. The exact salary may depend on a number of factors, such as experience, qualifications, and the location of the job.

Additional Information
Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 16th, 2023
Apply BeforeAugust 19th, 2025
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About Atlassian

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.

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