Atlassian

Senior Manager, Customer Success Strategy

Atlassian
San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about driving customer satisfaction and success? Are you a natural leader with a strategic mindset? At Atlassian, we are seeking a Senior Manager of Customer Success Strategy to join our team and play a crucial role in shaping our customer success initiatives. In this role, you will have the opportunity to work with a talented and diverse team to develop and execute strategies that will drive customer retention and growth. We are looking for someone who is highly skilled in managing and motivating teams, has excellent analytical and problem-solving abilities, and is committed to delivering exceptional customer experiences. Join us and be a part of our mission to empower teams to unleash their full potential.

  1. Develop and execute customer success strategies in alignment with company goals and objectives.
  2. Lead and manage a team of customer success professionals, providing guidance, support, and mentorship.
  3. Collaborate with cross-functional teams, including sales, product, and marketing, to ensure a seamless customer experience.
  4. Analyze customer data and feedback to identify opportunities for improving customer satisfaction and retention.
  5. Create and implement processes and procedures to drive efficiency and effectiveness in customer success operations.
  6. Monitor and report on key metrics, such as customer retention rates and revenue growth, and make data-driven recommendations for improvement.
  7. Stay up-to-date on industry trends and best practices in customer success to continuously improve our strategies and approach.
  8. Foster a culture of customer-centricity within the organization, ensuring all teams are aligned and focused on delivering exceptional customer experiences.
  9. Communicate and present customer success initiatives and results to senior leadership and stakeholders.
  10. Collaborate with the product team to advocate for customer needs and drive product improvements.
  11. Develop and maintain relationships with key customers, serving as a trusted advisor and escalation point for any issues.
  12. Continuously evaluate and improve processes and strategies to adapt to changing customer needs and market trends.
  13. Lead by example, demonstrating a strong work ethic, positive attitude, and commitment to customer success.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications

  • Extensive Experience In Customer Success Strategy: The Ideal Candidate Should Have A Proven Track Record Of Developing And Implementing Successful Customer Success Strategies At A Senior Level. This Includes Experience In Creating Scalable Processes, Customer Retention, And Driving Customer Satisfaction.

  • Strong Leadership Skills: As A Senior Manager, The Candidate Should Have Exceptional Leadership Skills To Lead A Team Of Customer Success Strategists. This Includes The Ability To Motivate, Mentor, And Develop Team Members To Achieve Their Full Potential.

  • Excellent Communication And Interpersonal Skills: The Candidate Should Possess Excellent Communication Skills To Effectively Collaborate With Cross-Functional Teams, Senior Leadership, And Customers. This Includes The Ability To Build Strong Relationships With Customers And Understand Their Needs.

  • Analytical And Data-Driven Mindset: The Ideal Candidate Should Have A Data-Driven Approach To Decision-Making And Be Able To Analyze Customer Data To Identify Areas For Improvement And Develop Actionable Plans To Drive Customer Success.

  • In-Depth Knowledge Of Saas Industry: The Candidate Should Have A Strong Understanding Of The Saas Industry, Including Trends, Challenges, And Best Practices. This Includes Familiarity With Customer Success Metrics, Customer Journey Mapping, And Customer Segmentation Strategies.

Required Skills

  • Change Management

  • Strategic Planning

  • Communication Skills

  • Project Management

  • Data Analysis

  • Relationship Building

  • Team Leadership

  • Problem-Solving

  • Customer retention

  • Customer advocacy

  • Cross-Functional Collaboration

  • Customer

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Manager, Customer Success Strategy in San Francisco, CA, USA is $130,000-$160,000 per year. This can vary depending on factors such as years of experience, industry, and specific company.

Additional Information
Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 11th, 2024
Apply BeforeJuly 20th, 2025
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About Atlassian

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.

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