Senior Analyst - Customer Advocacy

Are you passionate about putting the customer at the heart of everything you do? Do you have a knack for using data and insights to drive impactful changes and improvements? At Atlassian, we are seeking a Senior Analyst to join our Customer Advocacy team and help us elevate our customer experience to new heights. In this role, you will have the opportunity to collaborate with cross-functional teams, analyze customer feedback, and drive initiatives that directly impact our customers. If you have a strong analytical mindset, excellent communication skills, and a deep understanding of customer advocacy, we want to hear from you! Join us in our mission to create legendary experiences for our customers.

1. Collaborate with cross-functional teams to identify and prioritize customer experience improvement opportunities.
2. Conduct in-depth analysis of customer feedback and data to identify trends, patterns, and areas for improvement.
3. Develop and maintain metrics and KPIs to measure the success of customer experience initiatives.
4. Communicate insights and recommendations to stakeholders at all levels, including senior management, to drive data-informed decision making.
5. Lead and/or participate in cross-functional projects to improve the customer experience.
6. Stay up-to-date with industry trends and best practices in customer advocacy and use this knowledge to inform strategies and initiatives.
7. Work closely with the Customer Advocacy team to develop and implement processes and procedures that support a customer-centric culture.
8. Collaborate with other teams, such as product and marketing, to ensure customer feedback is incorporated into their strategies and initiatives.
9. Identify and troubleshoot issues that may be impacting the customer experience and work with relevant teams to find solutions.
10. Continuously monitor and analyze customer feedback and data to identify new opportunities for improvement.
11. Train and mentor junior analysts on customer advocacy best practices and data analysis techniques.
12. Represent the customer voice in internal discussions and decision making processes.
13. Act as a subject matter expert on customer advocacy, providing guidance and support to other teams and departments.
14. Proactively identify and address any gaps or inefficiencies in current customer advocacy processes and systems.
15. Drive a customer-centric mindset throughout the organization and champion the importance of creating legendary experiences for our customers.

According to JobzMall, the average salary range for a Senior Analyst - Customer Advocacy in Austin, TX, USA is $65,000 to $100,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and cost of living in the area can also impact the salary range.

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.