Atlassian

Principal Program Manager, Customer Programs

Atlassian
Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Atlassian! We are a global software company that is changing the way teams collaborate and work together. We are currently seeking a highly motivated and experienced Principal Program Manager to lead our Customer Programs team. As the Principal Program Manager, you will play a critical role in developing and executing programs that drive customer engagement, satisfaction, and retention. This is a unique opportunity to make a significant impact on our customers and our business. We are looking for a strategic thinker with a strong background in program management, customer success, and leadership. If you are passionate about delivering exceptional customer experiences and driving business growth, we want you on our team!

  1. Develop and execute customer programs that align with the company's overall strategy and drive customer engagement, satisfaction, and retention.
  2. Lead the Customer Programs team and provide guidance and direction to team members to ensure successful program implementation and execution.
  3. Work closely with cross-functional teams, including product, sales, and marketing, to identify and prioritize customer needs and develop programs that address those needs.
  4. Use data and customer insights to continually evaluate and improve customer programs, ensuring they are delivering maximum value to both customers and the company.
  5. Collaborate with senior leadership to set program goals and objectives and track progress against them, providing regular updates and recommendations for improvement.
  6. Set and manage program budgets and resources, ensuring efficient and effective use of resources to achieve program goals.
  7. Develop and maintain relationships with key customers and stakeholders, acting as a primary point of contact for program-related inquiries and feedback.
  8. Stay up-to-date with industry trends and best practices in customer success and program management, applying them to continuously improve and innovate our customer programs.
  9. Foster a culture of customer-centricity within the organization, championing the importance of customer success and satisfaction in all aspects of the business.
  10. Act as a mentor and coach to team members, providing guidance and support in their professional development and growth.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Extensive Experience In Program Management: The Ideal Candidate Should Have A Minimum Of 8-10 Years Of Experience In Program Management, With A Proven Track Record Of Successfully Delivering Customer-Focused Programs.

  • Strong Leadership Skills: As A Principal Program Manager, The Candidate Will Be Responsible For Leading And Managing A Team Of Program Managers. Therefore, They Should Possess Exceptional Leadership Skills, With The Ability To Inspire And Motivate Their Team To Achieve Goals.

  • Customer-Centric Mindset: Atlassian Is A Customer-Focused Company, And The Principal Program Manager Will Be Responsible For Designing And Implementing Programs That Enhance The Customer Experience. The Ideal Candidate Should Have A Strong Customer-Centric Mindset And Be Able To Anticipate And Address Customer Needs Effectively.

  • Excellent Communication And Collaboration Skills: The Candidate Should Possess Excellent Communication Skills, Both Verbal And Written, With The Ability To Effectively Communicate With Stakeholders At All Levels. They Should Also Be Able To Collaborate With Cross-Functional Teams To Drive Program Success.

  • Strategic Thinking And Problem-Solving Abilities: The Principal Program Manager Will Be Responsible For Setting The Strategic Direction For Customer Programs At Atlassian. They Should Have A Strong Strategic Mindset And Be Able To Think Critically And Creatively To Solve Complex Problems And Drive Program Success.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • Relationship Building

  • Agile methodologies

  • Resource planning

  • Customer engagement

  • Stakeholder management

  • program strategy

  • Cross-Functional Collaboration

  • Customer Success

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Principal Program Manager, Customer Programs is $145,000 to $200,000 per year. However, this can vary depending on factors such as the industry, company size, location, and individual experience and qualifications. Some highly experienced and skilled professionals in this role may earn salaries upwards of $250,000 per year.

Additional Information
Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 8th, 2025
Apply BeforeApril 11th, 2026
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About Atlassian

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.

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