Manager, Customer Success

Hello there! Are you looking for an exciting and challenging role in the tech industry? Look no further, as Atlassian is seeking a driven and passionate individual to join our team as a Manager, Customer Success. As the Manager, you will lead a team of Customer Success Managers and work closely with cross-functional teams to ensure our customers have a positive and successful experience with our products. This role requires a strong understanding of customer success principles and the ability to develop and execute strategies to drive customer loyalty and retention. If you have a proven track record of building and managing successful customer success teams, excellent communication skills, and a customer-centric mindset, we'd love to hear from you! Keep reading to learn more about the qualifications and responsibilities for this role.

1. Lead a team of Customer Success Managers and provide guidance, support, and mentorship to ensure their success.
2. Collaborate with cross-functional teams, such as sales, marketing, and product, to develop and execute customer success strategies.
3. Develop and maintain relationships with key stakeholders within customer organizations to understand their needs and ensure their satisfaction.
4. Monitor and analyze customer data and metrics to identify areas for improvement and develop action plans to address any issues.
5. Work closely with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
6. Develop and implement onboarding and training programs for new customers to ensure a smooth and successful adoption of our products.
7. Conduct regular check-ins and reviews with customers to assess their satisfaction and identify opportunities for improvement.
8. Act as a liaison between customers and internal teams to address any issues or concerns and provide timely and effective solutions.
9. Stay up-to-date with industry trends and best practices in customer success to continuously improve our processes and strategies.
10. Utilize customer feedback to identify areas for improvement and make recommendations for product enhancements or new features.
11. Collaborate with the product team to provide insights and feedback from customers to inform product roadmap and development.
12. Monitor customer retention rates and develop strategies to increase customer loyalty and decrease churn.
13. Represent the customer success team in meetings and presentations with key stakeholders, including senior leadership.
14. Continuously assess and improve the customer success team's performance through performance evaluations and coaching.
15. Maintain a customer-centric mindset and ensure all actions and decisions prioritize the success and satisfaction of our customers.

According to JobzMall, the average salary range for a Manager, Customer Success in San Francisco, CA, USA is $110,000 - $150,000 per year. This can vary depending on factors such as industry, company size, and years of experience. Some companies may also offer bonuses or other forms of compensation in addition to the base salary.

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.