AT&T

GNOC Tier II Incident Management Technician

AT&T
Chantilly, VA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The GNOC Tier II Incident Management Technician at AT&T will provide critical incident response and support services to customers. This role requires a motivated individual with a passion for problem solving to ensure customer satisfaction and efficient resolution of incidents. The successful candidate will have a proven ability to quickly recognize patterns and diagnose a wide range of hardware and software issues, as well as excellent interpersonal and communication skills. If you have an enthusiastic attitude, a desire to learn and grow, and an unparalleled commitment to customer service excellence, then we want to hear from you!

Where is this job?
This job is located at Chantilly, VA, USA
Job Qualifications

  • Bachelor's Degree In Computer Science

  • Ability To Work In A Fast-Paced Environment

  • Information Technology

  • Or A Related Field

  • Excellent Written And Verbal Communication Skills

  • Engineering

  • + Years' Experience In Network Operations

  • Incident Management

  • Or Customer Support

  • Knowledge Of It Service Management Principles And Practices

  • Knowledge Of Network Infrastructure And Technologies

  • Demonstrated Problem-Solving And Analytical Skills

  • Ability To Work In A

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Data Analysis

  • ITIL

  • Communication

  • Time Management

  • Problem Solving

  • Incident Management

  • customer service

  • Collaboration

  • System Administration

  • Network Monitoring

  • Configuration

  • Incident Resolution

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • Organization

  • Analytical Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a GNOC Tier II Incident Management Technician in Chantilly, VA, USA is $51,000 - $75,000 per year. This salary range includes base salary, bonuses, and other incentives.

Additional Information
AT&T is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 13th, 2023
Apply BeforeJune 21st, 2025
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About AT&T

AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. AT&T Communications, LLC is a subsidiary of AT&T that focuses on wireline, wireless, digital television, satellite television, fixed line telephone, mobile phone, broadband, home security, IPTV, OTT services, network security, and pay television offerings, as well as business applications.

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