Support Services Technician

At Armani Exchange, we are looking for a Support Services Technician to join our team and take on the responsibility of providing technical assistance to our customers. This position requires a self-motivated, detail-oriented individual who is passionate about delivering an exceptional customer experience.The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused attitude. The successful candidate must have the ability to think on their feet, work in a fast-paced environment, and troubleshoot technical issues quickly and efficiently. Previous experience in a customer service or technical support role is essential.If you are a problem solver who has a genuine interest in technology and a commitment to providing exceptional customer service, then we want to hear from you!

Responsibilities:

1. Provide technical assistance and support to customers in a fast-paced environment.
2. Troubleshoot technical issues quickly and efficiently.
3. Respond promptly to customer inquiries.
4. Develop and maintain strong customer relationships.
5. Maintain a comprehensive knowledge of Armani Exchange’s products and services.
6. Keep up to date with the latest technology and industry trends.
7. Document customer support activity and conversations.
8. Identify and escalate customer issues when necessary.
9. Follow up with customers to ensure their satisfaction with our products and services.
10. Assist in training and onboarding new employees.

According to JobzMall, the average salary range for a Support Services Technician in Houston, TX, USA is $40,000 to $60,000 per year. This range is based on factors such as experience, education, and industry.

A|X Armani Exchange was launched in 1991 in the U.S. It retails fashion and lifestyle products and is known for its occasionally provocative ad campaigns. Inspired by street-chic culture and dance music, it is targeted as the more accessible Armani brand. To accelerate development of the nascent line, Giorgio Armani co-established the joint venture company Presidio Holdings Ltd in 2005 alongside Como Holdings, the company owned by the Singaporean tycoon Ong Beng Seng that, since 1994, has held the production and distribution license for A/X Armani Exchange in the United States, Canada, Central and South America and Asia-Pacific. Initially, the company held 25% of Presidio Holdings, with the remaining 75% being in the hands of Como Holdings. In 2008, Giorgio Armani acquired an additional 25% stake. In 2014, it acquired the remaining 50% "ensuring full ownership of the brand, which has 270 stores and over 3,000 employees", the company said in a statement. Armani Exchange products are available exclusively in 270 stores in 31 countries