Support Services Technician

At Armani Exchange, we are looking for a highly motivated Support Services Technician to join our team. Our ideal candidate is a customer service-oriented individual with a strong technical background who can provide a wide range of support services to our customers.This position requires excellent organizational, interpersonal, and problem-solving skills. The successful candidate must have an eye for detail, a knack for troubleshooting, and be comfortable providing technical support services. A good understanding of basic IT platforms, including Windows, Mac OS, and Linux, is a must.This is an exciting opportunity to join a dynamic team in a fast-paced and rewarding environment. Our Support Services Technician will have the opportunity to work with a variety of customers, and to develop their technical skills in a supportive and collaborative setting. If you are a team player and passionate about providing excellent customer service, we want to hear from you!

Responsibilities:

1. Provide technical support services to customers, including troubleshooting, problem-solving, and answering customer inquiries.
2. Maintain a high level of customer service and professionalism when interacting with customers.
3. Assist in the development and implementation of policies and procedures for providing technical support services.
4. Monitor customer feedback and ensure customer satisfaction.
5. Identify and resolve technical issues in a timely manner.
6. Stay current with new technologies and best practices in customer service.
7. Ensure all IT platforms, including Windows, Mac OS, and Linux, are up to date and functioning properly.
8. Assist with training and onboarding of new personnel.
9. Collaborate with other departments to ensure the smooth delivery of technical support services.
10. Provide regular reports on customer feedback and technical issues.

According to JobzMall, the average salary range for a Support Services Technician in Orlando, FL, USA is $35,000-$52,000 per year. Salaries vary based on experience, skill level, and other factors.

A|X Armani Exchange was launched in 1991 in the U.S. It retails fashion and lifestyle products and is known for its occasionally provocative ad campaigns. Inspired by street-chic culture and dance music, it is targeted as the more accessible Armani brand. To accelerate development of the nascent line, Giorgio Armani co-established the joint venture company Presidio Holdings Ltd in 2005 alongside Como Holdings, the company owned by the Singaporean tycoon Ong Beng Seng that, since 1994, has held the production and distribution license for A/X Armani Exchange in the United States, Canada, Central and South America and Asia-Pacific. Initially, the company held 25% of Presidio Holdings, with the remaining 75% being in the hands of Como Holdings. In 2008, Giorgio Armani acquired an additional 25% stake. In 2014, it acquired the remaining 50% "ensuring full ownership of the brand, which has 270 stores and over 3,000 employees", the company said in a statement. Armani Exchange products are available exclusively in 270 stores in 31 countries