Support Services Technician

We’re looking for an enthusiastic Support Services Technician to join the Armani Exchange team! In this role, you’ll be responsible for providing technical assistance to our customers. You’ll need great problem-solving skills, excellent customer service, and an in-depth understanding of IT systems and networks. If you’re excited to join a well-respected fashion house and help us provide outstanding customer service, we’d love to hear from you!To be successful in this role, you’ll need:-A minimum of 2 years’ experience in a technical role-Strong knowledge of IT systems, networks and related hardware-Excellent customer service and communication skills-The ability to troubleshoot technical issues quickly and efficiently-Experience with network security protocols and proceduresAt Armani Exchange, we believe in providing our customers with the best service and technical support possible. If you’re looking for an opportunity to join a dynamic team and make a difference in the lives of our customers, then this is the perfect role for you!

Responsibilities:

1. Provide technical assistance to customers in a timely and professional manner.
2. Troubleshoot technical issues and suggest solutions.
3. Install and configure IT systems, networks, and related hardware.
4. Monitor and maintain network security protocols and procedures.
5. Respond to customer inquiries and provide information on products and services.
6. Record customer service requests and provide follow-up assistance.
7. Assist with the training and onboarding of new team members.
8. Update customer service documentation and procedures.
9. Ensure compliance with company policies and procedures.
10. Report any customer service issues and provide feedback on the customer experience.

According to JobzMall, the average salary range for a Support Services Technician in Las Vegas, NV, USA is $28,000 to $37,000 per year. This range can vary depending on experience, qualifications, and the company the technician is employed by.

A|X Armani Exchange was launched in 1991 in the U.S. It retails fashion and lifestyle products and is known for its occasionally provocative ad campaigns. Inspired by street-chic culture and dance music, it is targeted as the more accessible Armani brand. To accelerate development of the nascent line, Giorgio Armani co-established the joint venture company Presidio Holdings Ltd in 2005 alongside Como Holdings, the company owned by the Singaporean tycoon Ong Beng Seng that, since 1994, has held the production and distribution license for A/X Armani Exchange in the United States, Canada, Central and South America and Asia-Pacific. Initially, the company held 25% of Presidio Holdings, with the remaining 75% being in the hands of Como Holdings. In 2008, Giorgio Armani acquired an additional 25% stake. In 2014, it acquired the remaining 50% "ensuring full ownership of the brand, which has 270 stores and over 3,000 employees", the company said in a statement. Armani Exchange products are available exclusively in 270 stores in 31 countries