Support Services Technician

At Armani Exchange, our Support Services Technicians are a vital part of our team. We’re looking for an individual with a passion for customer service and the technical skills to provide exceptional technical assistance to our customers. The ideal candidate will have a combination of excellent communication and problem-solving skills, along with a can-do attitude and the ability to thrive in a fast-paced environment.To be successful in this role, you’ll need a minimum of 2 years of experience in a customer service or technical support role, as well as a strong understanding of network and system concepts. Working knowledge of help desk software and the ability to troubleshoot hardware and software issues is also essential.If you’re looking for an opportunity to join a collaborative, customer-focused team, then this may be the perfect role for you!

Responsibilities:

• Provide excellent customer service and technical assistance to customers
• Troubleshoot hardware and software issues
• Utilize help desk software to respond to customer inquiries
• Quickly and accurately diagnose and resolve customer issues
• Maintain customer records and update customer information
• Keep up to date with the latest technology and trends
• Collaborate with team members to ensure customer satisfaction
• Remain up to date with company policies and procedures
• Develop and maintain strong customer relationships

According to JobzMall, the average salary range for a Support Services Technician in Atlanta, GA, USA is $27,000 - $43,000 per year. This range varies depending on experience, education, and other factors.

A|X Armani Exchange was launched in 1991 in the U.S. It retails fashion and lifestyle products and is known for its occasionally provocative ad campaigns. Inspired by street-chic culture and dance music, it is targeted as the more accessible Armani brand. To accelerate development of the nascent line, Giorgio Armani co-established the joint venture company Presidio Holdings Ltd in 2005 alongside Como Holdings, the company owned by the Singaporean tycoon Ong Beng Seng that, since 1994, has held the production and distribution license for A/X Armani Exchange in the United States, Canada, Central and South America and Asia-Pacific. Initially, the company held 25% of Presidio Holdings, with the remaining 75% being in the hands of Como Holdings. In 2008, Giorgio Armani acquired an additional 25% stake. In 2014, it acquired the remaining 50% "ensuring full ownership of the brand, which has 270 stores and over 3,000 employees", the company said in a statement. Armani Exchange products are available exclusively in 270 stores in 31 countries