Support Services Technician

We are looking for an experienced and passionate Support Services Technician to join our Armani Exchange team. You will be responsible for providing exceptional technical support and customer service to our customers. As a Support Services Technician, you will need to have excellent communication and problem-solving skills, as well as a dedication to providing superior customer service.The ideal candidate for this role should have a solid foundation in customer service, technical support, and problem-solving. They should be highly organized, possess strong communication and interpersonal skills, and have a passion for customer service. Previous experience in a customer service role is essential. Applicants must also have a strong understanding of computers, networks, and software, as well as a strong working knowledge of help desk software and tools. This position requires a flexible and professional attitude, as well as an ability to work well both independently and as part of a team.

Responsibilities:

1. Provide exceptional customer service and technical support to customers.
2. Possess strong communication and interpersonal skills.
3. Possess a strong understanding of computers, networks, and software.
4. Possess a strong working knowledge of help desk software and tools.
5. Utilize problem-solving skills to resolve customer issues.
6. Maintain a professional and flexible attitude while working.
7. Work independently and collaboratively as part of a team.
8. Follow all company policies and procedures.
9. Remain up-to-date on new product information and technical trends.
10. Provide feedback to management related to customer service and technical support.

According to JobzMall, the average salary range for a Support Services Technician in Livermore, CA, USA is $39,000-$58,000 per year. This range is based on factors such as experience, education, certifications, and other qualifications. The salary range can vary depending on the employer and the specific job duties.

A|X Armani Exchange was launched in 1991 in the U.S. It retails fashion and lifestyle products and is known for its occasionally provocative ad campaigns. Inspired by street-chic culture and dance music, it is targeted as the more accessible Armani brand. To accelerate development of the nascent line, Giorgio Armani co-established the joint venture company Presidio Holdings Ltd in 2005 alongside Como Holdings, the company owned by the Singaporean tycoon Ong Beng Seng that, since 1994, has held the production and distribution license for A/X Armani Exchange in the United States, Canada, Central and South America and Asia-Pacific. Initially, the company held 25% of Presidio Holdings, with the remaining 75% being in the hands of Como Holdings. In 2008, Giorgio Armani acquired an additional 25% stake. In 2014, it acquired the remaining 50% "ensuring full ownership of the brand, which has 270 stores and over 3,000 employees", the company said in a statement. Armani Exchange products are available exclusively in 270 stores in 31 countries