ArcBest

Customer Support Coordinator

ArcBest
3801 Old Greenwood Rd, Fort Smith, AR 72903, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Currently, we are looking for a Customer Support Coordinator to join the ArcBest team. The primary responsibility of the Customer Support Coordinator is to provide essential account level support to support to both internal and external customers via phone, email or chat. Monitor dedicated shared inboxes and phone numbers. Submit quotes, pickup requests and rate corrections. Create BOL's and provide shipment specific documentation. Communicate shipment status to both internal and external customers. Provide access and assistance concerning the Web site. Track, trace, and proactively monitor shipments for specific accounts. Follow the standard operating procedure as outlined for each account. Maintain a positive attitude in a highly intense environment.

Where is this job?
This job is located at 3801 Old Greenwood Rd, Fort Smith, AR 72903, USA
Job Qualifications

  • Bachelor's degree preferred

  • Previous transportation experience is a plus.

Required Skills

  • Time Management

  • MS Excel

  • Presentation skills

  • MS Word

  • MS PowerPoint

  • MS Outlook

Soft Skills

  • Adaptable

  • Multitasking

  • Detail Oriented

  • Communication Skills

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Support Coordinator in 3801 Old Greenwood Rd, Fort Smith, AR 72903, USA is $24,000–$32,000 per year. This range is based on the average salary reported by job postings on JobzMall for the position of Customer Support Coordinator in the specified area.

Additional Information
ArcBest is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 17th, 2021
Apply BeforeMay 22nd, 2025
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About ArcBest

ArcBest is a multibillion-dollar freight and logistics solutions provider that solves complex supply chain challenges.

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