Software (Technical) Support Engineer

Are you passionate about solving complex technical issues and providing exceptional customer support? Applied Materials is seeking a highly skilled and motivated Software Support Engineer to join our dynamic team. In this role, you will use your technical expertise and problem-solving skills to troubleshoot and resolve software-related issues for our clients. We are looking for someone who has strong communication skills, a customer-centric mindset, and a strong desire to continuously learn and improve. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this opportunity.

1. Provide exceptional customer support by promptly responding to and resolving software-related issues for clients.
2. Utilize technical expertise and problem-solving skills to troubleshoot and diagnose complex technical problems.
3. Collaborate with cross-functional teams to identify and implement solutions to improve software performance and functionality.
4. Continuously learn and stay updated on new software updates and features to better assist clients.
5. Document and maintain accurate records of customer inquiries, issues, and resolutions.
6. Communicate technical information and instructions clearly and effectively to non-technical customers.
7. Conduct thorough testing and analysis to identify the root cause of software issues and provide timely resolutions.
8. Proactively identify recurring issues and work towards implementing permanent solutions.
9. Provide training and support to customers on how to use software features and resolve common issues.
10. Strive to achieve high levels of customer satisfaction by ensuring timely and effective resolutions to customer issues.

According to JobzMall, the average salary range for a Software (Technical) Support Engineer in Santa Clara, CA, USA is between $85,000 and $125,000 per year. This range can vary depending on the specific company, years of experience, and skills of the individual. Some companies may offer additional benefits such as bonuses, stock options, and other incentives.

Applied Materials, Inc. engages in the provision of manufacturing equipment, services and software to the global semiconductor, display, solar photovoltaic (PV) and related industries. It operates through the following segments: Silicon Systems Group, Applied Global Services, Display, and Energy and Environmental Solutions.