Manager, Customer/Field Service Engineer

Are you a highly motivated and customer-oriented individual looking for a challenging and rewarding career opportunity? Applied Materials is seeking a Manager, Customer/Field Service Engineer to join our dynamic team. As a global leader in the semiconductor and solar industries, Applied Materials is committed to delivering cutting-edge technology and exceptional service to our customers. We are looking for a talented individual with strong leadership skills and technical expertise to lead our customer service and field engineering team. If you are passionate about providing top-notch service and thrive in a fast-paced, innovative environment, we want to hear from you!

1. Lead and manage a team of customer service and field engineers to ensure the highest level of service and support for our customers.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Monitor and track customer service metrics to identify areas for improvement and implement corrective actions.
4. Collaborate with cross-functional teams to develop and implement service plans for new products.
5. Recruit, train, and mentor customer service and field engineering team members.
6. Conduct performance evaluations and provide feedback to team members.
7. Develop and manage budgets for the customer service and field engineering department.
8. Stay updated on industry trends and advancements in technology to ensure our service offerings meet or exceed industry standards.
9. Oversee the scheduling and dispatching of service engineers to ensure timely and efficient resolution of customer issues.
10. Communicate regularly with customers to gather feedback and address any concerns or issues.
11. Maintain a positive and professional relationship with customers, promoting strong customer loyalty.
12. Ensure compliance with company policies and procedures, as well as industry regulations.
13. Continuously evaluate and improve processes to streamline service operations and increase efficiency.
14. Handle escalated customer concerns and provide appropriate solutions.
15. Collaborate with sales and marketing teams to identify and pursue new business opportunities.
16. Represent the company at industry events and conferences.
17. Foster a positive and collaborative work environment within the customer service and field engineering team.
18. Stay updated on product knowledge and technical skills to provide expert support to customers.
19. Develop and maintain strong relationships with key customers and stakeholders.
20. Provide regular reports and updates to management on customer service and field engineering performance, including any potential risks or issues.

According to JobzMall, the average salary range for a Manager, Customer/Field Service Engineer in Hillsboro, OR, USA is between $75,000 and $105,000 per year. However, this can vary depending on the specific job responsibilities, level of experience, and the company's salary structure. It is best to research the specific job and company to get a more accurate salary estimate.

Applied Materials, Inc. engages in the provision of manufacturing equipment, services and software to the global semiconductor, display, solar photovoltaic (PV) and related industries. It operates through the following segments: Silicon Systems Group, Applied Global Services, Display, and Energy and Environmental Solutions.