AMETEK

Lead Technical Support Engineer

AMETEK
Mt Prospect, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly skilled and experienced technical support professional looking for a new challenge? Look no further! AMETEK, a global leader in electronic instruments and electromechanical devices, is seeking a Lead Technical Support Engineer to join our dedicated team. As the Lead Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our customers and leading a team of support engineers. If you have a passion for solving complex technical issues, strong leadership skills, and a customer-centric approach, we want to hear from you!

  1. Provide exceptional technical support to customers by responding to inquiries, troubleshooting issues, and finding solutions to complex problems.
  2. Lead and manage a team of support engineers, providing guidance, training, and mentorship to ensure high-quality support is delivered to customers.
  3. Develop and implement processes and procedures for efficient and effective technical support operations.
  4. Collaborate with cross-functional teams, including product development and sales, to identify and address customer needs and concerns.
  5. Act as a subject matter expert for our products and services, staying up-to-date with industry trends and advancements.
  6. Analyze customer feedback and data to identify areas for improvement and implement solutions to enhance the customer experience.
  7. Maintain a strong customer-centric approach and ensure all interactions with customers are professional, timely, and satisfactory.
  8. Participate in product testing and provide feedback to the product development team.
  9. Stay informed about the latest technical advancements and updates related to our products and services.
  10. Act as a liaison between customers and the company, effectively communicating technical information and updates to both parties.
  11. Continuously monitor and analyze support metrics to identify areas for improvement and make data-driven decisions.
  12. Assist in developing and updating technical support documentation, including user guides and troubleshooting manuals.
  13. Represent the company at conferences, trade shows, and other industry events to showcase our products and services and gather customer feedback.
  14. Train and onboard new technical support team members and provide ongoing training and development opportunities for the team.
  15. Adhere to company policies and procedures and ensure all technical support activities are compliant with regulatory standards.
Where is this job?
This job is located at Mt Prospect, IL, USA
Job Qualifications

  • Extensive Technical Knowledge And Experience In The Field Of Engineering, Including A Strong Understanding Of Mechanical And Electronic Systems.

  • Proven Leadership Abilities And Experience Managing A Team Of Technical Support Engineers, Including The Ability To Delegate Tasks, Provide Direction, And Resolve Conflicts.

  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Complex Technical Information To Both Technical And Non-Technical Stakeholders.

  • Strong Problem-Solving And Troubleshooting Abilities, With A Track Record Of Successfully Resolving Complex Technical Issues In A Timely Manner.

  • Knowledge Of Industry Standards And Best Practices For Technical Support, As Well As Experience Developing And Implementing Processes And Procedures To Improve Efficiency And Customer Satisfaction.

Required Skills

  • Documentation

  • Project Management

  • Training

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • Team Leadership

  • software troubleshooting

  • Problem-Solving

  • Technical Expertise

  • Hardware Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead Technical Support Engineer in Mt Prospect, IL, USA is $70,000 to $110,000 per year. The actual salary may vary depending on factors such as the company, experience, and skills of the individual.

Additional Information
AMETEK is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 5th, 2025
Apply BeforeMay 22nd, 2025
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About AMETEK

AMETEK, Inc. leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $4.0 billion. The company was founded in 1930.

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