Service Desk Technician

Providing first-level contact and problem resolution for all users with assigned software application problems. Resolving as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Responding to users requests for technical assistance in person, via phone or electronically. Acting as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintaining communications with customers during the problem resolution process. Following all standard help desk procedures and log all help desk interactions via Help Desk tool. Assisting with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation. Receiving and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead. Informing and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation.

According to JobzMall, the average salary range for a Service Desk Technician in 2531 Richmond Hwy, Arlington, VA 22202, USA is between $35,000 and $50,000 per year. This range is based on the salaries of similar positions in the same area.

AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Based in the Washington, D.C., suburb of Chantilly, Virginia, AMERICAN SYSTEMS is a government services contractor focused on delivering valued services to our customers in areas of National Priority…that is, keeping our nation and its citizens safe from all enemies, both foreign and domestic.