Donor Center Coordinator
Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. Donor Center Coordinator will lead face to face interactions responding quickly to donor questions or issues in a professional manner. Develop a working knowledge of donor criteria to identify and convert right type donors based on inventory, product, and marketing initiatives. Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center. Maintain updated knowledge of all red cross initiatives to present to donors and local team to meet daily production standard. May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services. May lead in promoting community outreach within the geographical radius of donor center Perform other related duties as assigned.
Minimum one year of telemarketing, sales, customer service or call center experience is required.
Variable schedule to include possible holidays, weekends, and evenings.
Effective phone skills i.e., well spoken, excellent active listening skills
Ability to work with potentially difficult customers, and work in a fast-paced environment is required.
Excellent customer service skills
MS Word
Record Keeping Skills
Time Management Skills
Driven and self-motivated
Problem-Solving
Flexibility/Adaptability
Detail oriented and highly organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Donor Center Coordinator in 1301 W St Germain St, St Cloud, MN 56301, USA is $31,478 to $59,938 per year. This range varies depending on a variety of factors such as experience, qualifications, and the specific duties of the role.
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The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.
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