Call Center Blood Scheduler
Are you looking for a meaningful career where you can make a difference in people's lives every day? The American Red Cross is seeking a compassionate and organized individual to join our team as a Call Center Blood Scheduler. In this role, you will be responsible for effectively coordinating blood donation appointments and ensuring a steady supply of blood for those in need. Our ideal candidate is a strong communicator, detail-oriented, and empathetic towards our donors. If you are passionate about helping others and have excellent customer service skills, we encourage you to apply for this important role.
- Coordinate and schedule blood donation appointments efficiently and accurately.
- Ensure a steady supply of blood by effectively managing donor schedules.
- Communicate with donors and potential donors to provide information and answer any questions.
- Maintain accurate records of donor information and appointments.
- Monitor and track donor eligibility and deferral status.
- Collaborate with other team members to meet blood collection goals.
- Provide excellent customer service to donors by addressing any concerns or issues.
- Maintain a positive and professional attitude towards donors and colleagues.
- Follow all safety protocols and guidelines to ensure a safe donation experience for donors.
- Stay up-to-date on current blood donation procedures and practices.
- Assist with recruitment and retention of donors through outreach and education efforts.
- Handle confidential donor information with discretion and sensitivity.
- Adhere to all Red Cross policies and procedures.
- Maintain a clean and organized work environment.
- Proactively troubleshoot any issues or challenges that may arise during the donation process.
- Attend training and meetings as required.
- Perform other duties as assigned by management.
Strong Communication Skills: A Call Center Blood Scheduler Must Possess Excellent Verbal And Written Communication Skills To Effectively Communicate With Blood Donors, Volunteers, And Staff Members.
Organizational Skills: The Ability To Prioritize Tasks, Manage Multiple Calendars, And Maintain Accurate Records Is Essential For A Call Center Blood Scheduler To Successfully Schedule Blood Donation Appointments.
Customer Service Experience: Experience In A Customer Service Role Is Important For A Call Center Blood Scheduler As They Will Be Interacting With Donors And Providing Them With A Positive Experience.
Attention To Detail: A Call Center Blood Scheduler Must Be Detail-Oriented To Accurately Enter And Maintain Donor Information, Schedule Appointments, And Update Records.
Knowledge Of Medical Terminology: Familiarity With Medical Terminology Is Beneficial For A Call Center Blood Scheduler As They Will Be Working With Healthcare Professionals And May Need To Accurately Communicate Information Related To Blood Donation.
Data Entry
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Multi-tasking
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Blood Scheduler in San Antonio, TX, USA is $27,000 - $34,000 per year. This can vary depending on the specific company and level of experience of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started