Call Center Blood Scheduler

Hello potential candidates,Are you looking for a meaningful and fulfilling job opportunity? Do you have a passion for helping others and making a positive impact in your community? The American Red Cross is currently seeking a dedicated and compassionate individual to join our team as a Call Center Blood Scheduler.As a Call Center Blood Scheduler, you will play a crucial role in supporting our lifesaving mission by coordinating blood donation appointments and ensuring a steady supply of blood for patients in need. Your exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment will make you an integral part of our team.If you are a team player with excellent communication skills and a commitment to making a difference, we encourage you to apply for this position. Join us in our mission to prevent and alleviate human suffering in the face of emergencies by scheduling blood donation appointments and saving lives.

1. Schedule blood donation appointments for donors, taking into account availability and location preferences.
2. Communicate with donors via phone, email, and other communication channels to confirm and reschedule appointments.
3. Maintain accurate and up-to-date records of donor information and appointment schedules.
4. Provide exceptional customer service to all donors, addressing any concerns or questions they may have.
5. Collaborate with other team members to ensure a steady supply of blood donations and meet daily, weekly, and monthly collection goals.
6. Utilize computer systems and databases to input and track donor information and appointment schedules.
7. Follow all standard operating procedures and protocols to ensure the safety and integrity of the blood donation process.
8. Keep up-to-date with current blood donation policies and procedures, as well as any changes or updates.
9. Assist in recruiting and training new staff members for the call center team.
10. Work closely with other departments within the American Red Cross, such as the donor recruitment team, to coordinate and schedule blood drives.
11. Maintain a professional and positive attitude at all times, representing the mission and values of the American Red Cross.
12. Handle difficult or sensitive situations with empathy and professionalism, ensuring the best possible outcome for all parties involved.
13. Monitor and report any issues or concerns with the scheduling process and make recommendations for improvements.
14. Adhere to all HIPAA regulations and maintain confidentiality of donor information.
15. Attend regular meetings and trainings to stay informed about organizational updates and changes, as well as best practices for scheduling blood donations.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Minneapolis, MN, USA is $33,000 to $40,000 per year. However, this can vary depending on factors such as the specific company, experience level, and educational background.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.