Call Center Blood Scheduler

Welcome to the American Red Cross, a leading humanitarian organization dedicated to providing emergency assistance, disaster relief, and education across the United States. We are currently seeking a skilled and compassionate individual to join our team as a Call Center Blood Scheduler. In this role, you will play a crucial part in our mission by efficiently scheduling blood donation appointments and providing exceptional customer service to donors. The ideal candidate will have excellent communication and organizational skills, as well as a strong commitment to our mission and values. If you are passionate about making a difference and have the necessary qualifications, we encourage you to apply for this rewarding opportunity.

1. Efficiently schedule blood donation appointments for donors.
2. Provide exceptional customer service to donors by answering calls and responding to inquiries in a professional and compassionate manner.
3. Communicate effectively with donors, volunteers, and other team members to ensure smooth operation of the call center.
4. Maintain accurate records of donor information and appointment schedules.
5. Collaborate with other departments to meet donation goals and ensure timely processing of donations.
6. Adhere to all organizational policies and procedures, as well as regulatory requirements, to ensure a safe and efficient donation process.
7. Continuously strive to improve and optimize the scheduling process to increase donor participation and satisfaction.
8. Stay up-to-date with the latest information on blood donation procedures and policies to provide accurate and helpful information to donors.
9. Remain calm and professional in high-pressure situations, such as during natural disasters or emergencies.
10. Act as an ambassador for the American Red Cross, promoting the organization's mission and values to donors and the general public.
11. Participate in trainings and meetings to enhance skills and knowledge related to blood scheduling and customer service.
12. Maintain confidentiality of donor information and follow all HIPAA guidelines.
13. Take ownership of any donor issues or concerns, and proactively work to resolve them in a timely and satisfactory manner.
14. Ensure all equipment and supplies are properly stocked and maintained for efficient operation of the call center.
15. Embrace diversity and inclusivity in all aspects of the job and treat all donors with respect and dignity.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Glendale, AZ, USA is $27,000-$36,000 per year. This can vary depending on the specific company, location, and experience level of the individual.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.