Call Center Blood Scheduler

Welcome to the American Red Cross team! We are currently seeking a highly organized and compassionate individual to join us as a Call Center Blood Scheduler. In this role, you will play a crucial part in ensuring that our blood supply is sufficient to meet the needs of those in need. As a scheduler, you will have the opportunity to directly impact and save lives every day. We are looking for someone with excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment. If you are passionate about making a difference and have the necessary skills and qualifications, we would love to have you on our team.

1. Schedule blood donation appointments for donors through various communication channels such as phone, email, and online platforms.
2. Provide exceptional customer service to donors and potential donors by answering questions and addressing concerns in a timely and professional manner.
3. Maintain accurate and up-to-date records of donor information and appointment schedules.
4. Collaborate with other team members to ensure efficient and effective use of donor resources.
5. Follow established protocols and procedures for scheduling blood donations and resolving any issues that may arise.
6. Continuously monitor and assess blood supply levels to identify potential shortages and address them proactively.
7. Work closely with blood collection staff to ensure smooth and timely donation processes.
8. Provide support and guidance to donors during the scheduling process, including providing information on eligibility requirements and donation procedures.
9. Participate in training and development programs to stay updated on blood donation procedures and policies.
10. Maintain confidentiality of donor information and adhere to all privacy regulations.
11. Assist with data entry and administrative tasks related to blood donation scheduling.
12. Foster a positive and welcoming environment for donors to encourage repeat donations.
13. Represent the American Red Cross in a professional and compassionate manner at all times.
14. Adhere to all safety protocols and guidelines to ensure a safe working environment for donors and staff.
15. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in St Paul, MN, USA is between $35,000 and $45,000 per year. This can vary depending on the specific company and level of experience of the individual.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.