Call Center Blood Scheduler

Welcome to the American Red Cross, where every day we work towards our mission of alleviating human suffering and saving lives. As a Call Center Blood Scheduler, you will play a vital role in helping us achieve this mission by supporting the blood collection process. We are seeking a highly organized and compassionate individual with excellent communication skills to join our team. If you have a passion for making a difference and meeting the critical needs of our community, we would love to hear from you. Read on for the required qualifications for this role and see if you have what it takes to be a part of our dedicated team.

1. Schedule Blood Donation Appointments: The main responsibility of the Call Center Blood Scheduler is to efficiently and effectively schedule blood donation appointments for donors. This includes managing a high volume of calls and accurately inputting donor information into our systems.
2. Provide Excellent Customer Service: The Call Center Blood Scheduler must have excellent communication skills in order to provide exceptional customer service to donors. This includes answering questions, addressing concerns, and providing a positive experience for all donors.
3. Maintain Donor Database: It is the responsibility of the Call Center Blood Scheduler to accurately maintain and update the donor database with all relevant information, such as contact information and donation history.
4. Collaborate with Blood Collection Team: The Call Center Blood Scheduler will work closely with the blood collection team to ensure that appointments are scheduled efficiently and that all donor information is accurately communicated.
5. Monitor Donation Goals: As a part of the blood collection process, the Call Center Blood Scheduler will be responsible for monitoring daily, weekly, and monthly donation goals and making adjustments to the schedule as needed.
6. Follow Standard Operating Procedures: It is essential that the Call Center Blood Scheduler follows all standard operating procedures set by the American Red Cross to maintain a safe and efficient blood collection process.
7. Coordinate Donor Reminders: The Call Center Blood Scheduler will be responsible for coordinating donor reminder calls and emails to ensure a successful turnout for scheduled appointments.
8. Handle Donor Inquiries: The Call Center Blood Scheduler will be the main point of contact for donors, handling any inquiries or concerns they may have regarding their appointments or the donation process.
9. Maintain Confidentiality: The Call Center Blood Scheduler must maintain the confidentiality of all donor information and adhere to strict privacy policies.
10. Support Mission of American Red Cross: Above all, the Call Center Blood Scheduler is responsible for supporting the mission of the American Red Cross by playing a crucial role in the blood collection process and helping to alleviate human suffering and save lives.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Peoria, IL, USA is $30,000 to $40,000 per year. However, salaries can vary depending on factors such as level of experience, education, and the specific company or call center. Some call center blood schedulers may also receive bonuses or incentives based on performance.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.