Call Center Blood Scheduler

Are you looking for a meaningful and impactful career opportunity? The American Red Cross is seeking a passionate and dedicated individual to join our team as a Call Center Blood Scheduler. In this role, you will have the opportunity to make a difference in the lives of those in need by scheduling blood donations and coordinating with blood drive hosts. We are looking for someone with excellent communication skills, strong attention to detail, and a commitment to providing exceptional customer service. If you are driven, compassionate, and ready to be a part of a life-saving mission, we encourage you to apply for this position.

1. Schedule blood donation appointments: The primary responsibility of a Call Center Blood Scheduler is to schedule blood donation appointments for donors in accordance with the organization's policies and procedures.
2. Coordinate with blood drive hosts: The Call Center Blood Scheduler will be responsible for coordinating with blood drive hosts to schedule and confirm blood donation appointments, as well as providing them with relevant information and materials to ensure a successful blood drive.
3. Provide exceptional customer service: The individual in this role will be the first point of contact for potential donors and blood drive hosts, and therefore must have excellent customer service skills to answer questions, address concerns, and provide a positive experience for all individuals involved.
4. Maintain accurate records: The Call Center Blood Scheduler will be responsible for accurately inputting and maintaining donor and blood drive information in the organization's database.
5. Monitor and report on donor participation: The individual in this role will be responsible for monitoring and reporting on donor participation, including tracking appointment cancellations and no-shows, and providing recommendations for improving donor retention.
6. Adhere to organization's policies and procedures: The Call Center Blood Scheduler must ensure compliance with all organization policies and procedures related to blood donation, confidentiality, and safety.
7. Collaborate with team members: The individual in this role will work closely with other team members, including blood drive coordinators and donor recruitment staff, to ensure efficient scheduling and coordination of blood donation appointments.
8. Stay updated on industry developments: The Call Center Blood Scheduler must stay updated on industry developments, including changes in blood donation regulations and procedures, to ensure accurate and up-to-date information is provided to donors and blood drive hosts.
9. Maintain confidentiality: The individual in this role must maintain strict confidentiality of donor and blood drive information in accordance with HIPAA regulations and organizational policies.
10. Uphold the organization's mission: The Call Center Blood Scheduler must understand and uphold the mission of the American Red Cross and work towards achieving its goals of providing lifesaving blood donations to those

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Austin, TX, USA is $29,000 to $42,000 per year. This salary range may vary depending on the specific company, location, and experience level of the individual. Additionally, some companies may offer commission or bonuses on top of the base salary for this position.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.