Call Center Blood Scheduler
Are you passionate about making a difference in your community? Do you have excellent communication skills and a knack for organization? The American Red Cross is seeking a dedicated and compassionate individual to join our team as a Call Center Blood Scheduler. As a vital member of our organization, you will play a crucial role in connecting eligible blood donors with life-saving opportunities. We are looking for someone with a strong attention to detail, excellent customer service skills, and the ability to thrive in a fast-paced environment. If you are ready to make a meaningful impact and help save lives, we want to hear from you.
- Schedule blood donation appointments for eligible donors over the phone, ensuring efficient and timely use of donation resources.
- Communicate with potential donors in a professional, compassionate, and persuasive manner to encourage them to make a donation.
- Utilize organizational skills to maintain accurate records and track donor appointments.
- Collaborate with blood collection staff to ensure a smooth and successful donation process for donors.
- Provide exceptional customer service to donors, addressing any concerns or questions they may have.
- Adhere to all donation guidelines and protocols, ensuring the safety and well-being of both donors and recipients.
- Continuously monitor and update donor database to maintain accurate and up-to-date information.
- Participate in training and development opportunities to stay knowledgeable about donation procedures and policies.
- Assist with other administrative tasks as needed to support the overall operations of the blood donation center.
- Represent the American Red Cross with professionalism and passion, promoting the organization's mission and values.
Strong Communication Skills: A Successful Call Center Blood Scheduler Should Possess Excellent Verbal And Written Communication Skills In Order To Effectively Communicate With Potential Blood Donors And Schedule Donation Appointments.
Excellent Customer Service Skills: The Ability To Provide Exceptional Customer Service Is Crucial In This Role, As Call Center Blood Schedulers Will Be Interacting With Donors And Answering Their Questions In A Professional And Friendly Manner.
Organizational Skills: The Job Of A Call Center Blood Scheduler Requires Strong Organizational Skills In Order To Manage A High Volume Of Calls And Appointments, While Also Maintaining Accurate Records And Scheduling Information.
Ability To Work In A Fast-Paced Environment: Call Center Blood Schedulers Must Be Able To Work Efficiently And Effectively In A Fast-Paced Environment, As They Will Often Be Juggling Multiple Tasks And Callers At Once.
Empathy And Compassion: As The Primary Point Of Contact For Blood Donors, It Is Important For Call Center Blood Schedulers To Have Empathy And Compassion For The Individuals They Are Speaking With. This Helps To Build Trust And Rapport, And Encourages Donors To Continue Giving Blood.
Data Entry
Communication
Time Management
Scheduling
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Problem-Solving
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Multitasking
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Blood Scheduler in Boston, MA, USA is between $31,000 and $43,000 per year. This may vary depending on the specific company, experience level, and additional skills and qualifications.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started