Call Center Blood Scheduler

Are you passionate about making a difference in people's lives? Do you have excellent communication and organizational skills? The American Red Cross is seeking a dedicated individual to join our team as a Call Center Blood Scheduler. Our mission is to provide lifesaving blood to those in need and your role will play a crucial part in achieving this goal. If you are a team player with a strong sense of empathy and a desire to help others, we encourage you to apply for this rewarding position.

1. Manage incoming calls from potential blood donors and schedule appointments for blood donations.
2. Communicate effectively with donors, providing information and answering questions about the donation process.
3. Maintain accurate records of donor information and appointment schedules.
4. Coordinate with blood collection staff to ensure adequate coverage for scheduled appointments.
5. Utilize excellent organizational skills to manage a high volume of calls and appointments.
6. Demonstrate empathy and compassion towards donors, understanding the importance of their contributions.
7. Collaborate with team members to ensure smooth and efficient operation of the call center.
8. Keep up-to-date with policies and procedures related to blood donation and communicate changes to donors as needed.
9. Adhere to strict confidentiality guidelines when handling donor information.
10. Identify and escalate any issues or concerns to management in a timely manner.
11. Provide excellent customer service to all donors, representing the American Red Cross in a professional and positive manner.
12. Attend training sessions and meetings to stay informed about blood donation processes and updates.
13. Maintain a positive and enthusiastic attitude to motivate donors and promote a positive donation experience.
14. Follow safety protocols and guidelines to ensure the health and well-being of donors and staff.
15. Take responsibility for meeting performance goals and contributing to the overall success of the blood donation program.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Salt Lake City, UT, USA is $12-$16 per hour. However, this can vary depending on factors such as the specific company, years of experience, and additional skills and qualifications. Some companies may offer higher salaries or additional benefits for this position.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.