American Red Cross

Call Center Blood Scheduler

American Red Cross
Dedham, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for an opportunity to make a difference in your community? Do you have a passion for helping others and have excellent communication skills? The American Red Cross is seeking a dedicated and compassionate individual to join our team as a Call Center Blood Scheduler. As a crucial member of our organization, you will play a vital role in connecting blood donors with patients in need. If you have a strong attention to detail, the ability to handle high call volumes, and a desire to be part of a life-saving mission, we encourage you to apply for this rewarding position.

  1. Manage high volume of incoming calls from blood donors and schedule appointments for blood donations.
  2. Provide exceptional customer service by answering questions, addressing concerns, and resolving issues related to blood donation.
  3. Maintain accurate and detailed records of donor information and appointments.
  4. Collaborate with other team members to ensure efficient scheduling and coordination of blood donations.
  5. Educate donors on the importance of blood donation and the impact it has on patients in need.
  6. Follow strict protocols to ensure donor eligibility and safety.
  7. Utilize strong communication skills to effectively convey information to donors and colleagues.
  8. Multitask and prioritize tasks in a fast-paced environment.
  9. Adhere to all organizational policies and procedures.
  10. Maintain a positive and professional attitude at all times.
  11. Act as a brand ambassador for the American Red Cross and promote its mission and values.
  12. Attend regular trainings and stay updated on industry knowledge and best practices.
  13. Continuously seek opportunities for improvement and provide feedback to enhance the donor experience.
  14. Adhere to strict confidentiality guidelines when handling donor information.
  15. Contribute to a positive and collaborative work environment.
Where is this job?
This job is located at Dedham, MA, USA
Job Qualifications

  • Bachelor's Degree In A Related Field: A Call Center Blood Scheduler At American Red Cross Must Have A Minimum Of A Bachelor's Degree In A Relevant Field Such As Healthcare Administration, Public Health, Or Communications. This Educational Background Will Provide The Necessary Knowledge And Skills To Effectively Manage Blood Donation Schedules And Communicate With Donors.

  • Previous Experience In A Call Center Or Customer Service Role: Prior Experience In A Call Center Or Customer Service Environment Is Highly Desired For This Role. This Demonstrates The Ability To Handle High Call Volumes, Provide Excellent Customer Service, And Handle Potentially Sensitive Or Emotional Situations.

  • Knowledge Of Blood Donation Processes And Regulations: The Call Center Blood Scheduler Must Have A Strong Understanding Of Blood Donation Processes And Regulations Set By The American Red Cross And Other Governing Bodies. This Includes Knowledge Of Donor Eligibility Requirements, Blood Collection Procedures, And Handling And Storing Blood Products.

  • Excellent Communication And Interpersonal Skills: Strong Communication And Interpersonal Skills Are Essential For A Call Center Blood Scheduler. They Must Be Able To Effectively Communicate With Donors, Healthcare Professionals, And Other Staff Members In A Professional And Compassionate Manner.

  • Ability To Multitask And Work In A Fast-Paced Environment: The American Red Cross Operates On A Tight Schedule To Ensure Blood Products Are Available For Those In Need. Therefore, The Call Center Blood Scheduler Must Be Able To Multitask And Work Efficiently In A Fast-Paced Environment. This Includes Managing Multiple Phone Lines, Scheduling Appointments, And Coordinating With Other Departments To Ensure A Smooth Donation Process.

Required Skills

  • Communication

  • Time Management

  • Scheduling

  • Attention to detail

  • customer service

  • Computer proficiency

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Priorit

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Dedham, MA, USA is $35,000-$45,000 per year. However, salaries may vary depending on factors such as experience, education, and specific job duties.

Additional Information
American Red Cross is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 14th, 2023
Apply BeforeJuly 20th, 2025
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About American Red Cross

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.

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