Blood Collection Staff - Customer Service

Welcome to the American Red Cross, where every day we work to fulfill our mission of preventing and alleviating human suffering in the face of emergencies. As a Blood Collection Staff member in our Customer Service department, you will play a critical role in helping us achieve this mission by providing exceptional customer service to our blood donors. We are seeking highly motivated individuals with a passion for customer service and a strong commitment to our organization's values. If you are looking for a rewarding and meaningful career, we encourage you to apply for this position.

1. Greet and welcome blood donors in a warm and friendly manner.
2. Ensure a positive and efficient experience for all blood donors.
3. Assist with donor registration and paperwork, including verifying donor eligibility.
4. Educate donors on the importance of blood donation and answer any questions they may have.
5. Maintain a clean and organized work environment, including disinfecting and sanitizing equipment and surfaces.
6. Monitor donor flow and assist with managing wait times to ensure a smooth donation process.
7. Handle donor inquiries and concerns with empathy and professionalism.
8. Collaborate with other team members to ensure a seamless donation process.
9. Follow all standard operating procedures and safety guidelines to ensure the safety of donors and staff.
10. Provide exceptional customer service at all times, going above and beyond to meet donor needs.
11. Demonstrate a strong understanding of the organization's mission, values, and services.
12. Participate in ongoing training and development to ensure knowledge of current processes and procedures.
13. Maintain accurate records and documentation related to donor interactions and donations.
14. Identify and report any issues or concerns to management in a timely manner.
15. Foster a positive and inclusive work environment by treating all donors and colleagues with respect and dignity.

According to JobzMall, the average salary range for a Blood Collection Staff - Customer Service in Richmond, VA, USA is $27,000 - $37,000 per year. However, this can vary depending on factors such as the employer, experience, and education level. Some employers may also offer additional benefits such as health insurance, retirement plans, and bonuses.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.