Analyst, Technical Support

Welcome to the American Red Cross! We are seeking a highly motivated and detail-oriented individual to join our team as an Analyst, Technical Support. As the leading humanitarian organization in the country, the American Red Cross relies heavily on technology to support our mission of helping those in need. In this role, you will play a crucial part in ensuring the smooth operation of our technical systems, providing essential support to our staff and volunteers. We are looking for someone with a strong technical background, excellent problem-solving skills, and a passion for making a difference. If you're ready to use your skills for a greater purpose, we encourage you to apply for this position.

1. Provide technical support to staff and volunteers: The Analyst, Technical Support will be responsible for providing technical assistance and troubleshooting for all technology-related issues faced by staff and volunteers.
2. Ensure smooth operation of technical systems: This individual will be responsible for monitoring and maintaining the functionality of all technical systems used by the American Red Cross, including but not limited to hardware, software, and network systems.
3. Troubleshoot and resolve technical issues: The Analyst, Technical Support will be responsible for identifying and resolving technical problems in a timely and efficient manner, minimizing downtime and ensuring the continuity of operations.
4. Perform regular maintenance and updates: This individual will be responsible for performing routine maintenance and updates on all technology systems, including software updates, security patches, and hardware upgrades.
5. Develop and implement IT policies and procedures: The Analyst, Technical Support will be responsible for developing and implementing IT policies and procedures to ensure the security and efficiency of all technology systems.
6. Train staff and volunteers on technology best practices: This individual will be responsible for providing training and support to staff and volunteers on technology best practices, promoting efficient and effective use of technology within the organization.
7. Collaborate with IT team and vendors: The Analyst, Technical Support will work closely with the IT team and external vendors to troubleshoot and resolve complex technical issues and implement new technology solutions.
8. Maintain accurate records and documentation: This individual will be responsible for maintaining accurate records and documentation of all technology systems, including inventory, licenses, and user information.
9. Stay up-to-date with technology trends: The Analyst, Technical Support will stay informed about the latest technology trends and advancements to ensure the American Red Cross is utilizing the most up-to-date and effective technology solutions.
10. Adhere to all organizational policies and procedures: The Analyst, Technical Support will adhere to all organizational policies and procedures, including those related to IT security, data privacy, and ethical standards.

According to JobzMall, the average salary range for a Analyst, Technical Support in Richmond, VA, USA is between $50,000 to $70,000 per year. However, this can vary depending on the company, level of experience, and specific job duties. Some companies may offer higher salaries for more experienced and specialized technical support analysts. Additionally, cost of living and local market trends can also impact the salary range in a specific location. It is recommended to research the specific job and company to get a more accurate salary range for a technical support analyst in Richmond, VA.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.