Service Desk Analyst

Assists in the investigation (root cause analysis) and resolution of problems in a 24X7 Operations supporting Mobility space (Bring Your Own Device and Corporate Owned Device) as well as across Virtual Desktop, Windows and Mac. Support in the development and deployment of preventative maintenance procedures during prime time and non-prime time hours. Leads in the development and deployment of preventative maintenance procedures. Leads core support to Service Delivery work and meets the agreed quality standards of documentation and reporting. Leads Disaster Recovery Testing. Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post-Implementation Reviews. Contributes to continuous service improvement by maintaining assigned standard methodologies and knowledge repositories.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.