Service Delivery Manager

Perform timely engagement and escalation to required technical teams and leadership. Review point-in-time service disruption notifications as per EMIM processes/ procedures and ensure those are timely published in a highly quality manner. Effective coordination across EMIM team, Director-on-Duty (DOD), Sr. Leadership and other stake holders. Ensure effective implementation of any changes to operational processes and procedures. Ensure documentation of EMIM processes and procedures is always UpToDate. Identify and drive process improvement and automation opportunities within EMIM. Demonstrates very good thought leadership, creative problem-solving and effective decision-making skills to challenge the status quo. Assist leadership with proactive alignment of any strategy, processes, tools /methods with all the stake holders to progress on our roadmap.

According to JobzMall, the average salary range for a Service Delivery Manager in 407 S Dearborn St, Chicago, IL 60605, USA is $82,000 - $104,000. This range is an estimate based on salary data from various sources. Actual salaries may vary depending on job duties, experience, employer, and other factors.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.