Service Delivery Manager

At American Express, our Service Delivery Managers play a critical role in delivering superior customer service. We are looking for a highly organized individual with excellent leadership and communication skills who is passionate about finding innovative solutions to customer service challenges. The ideal candidate has a degree in business or a related field and a minimum of 5 years of experience managing customer service teams. If you’re an ambitious self-starter with a strong commitment to customer service excellence, we want to hear from you!

Responsibilities:

1. Lead and manage customer service teams to ensure quality customer service.
2. Develop innovative solutions to customer service challenges.
3. Monitor customer service performance and ensure customer satisfaction.
4. Train customer service staff on best practices for providing top-notch customer service.
5. Communicate customer feedback to relevant stakeholders.
6. Implement process and policy changes to improve customer service.
7. Develop and maintain relationships with customer service vendors.
8. Identify key customer service trends and analyze customer service data.
9. Create reports and other documents to track customer service performance.
10. Monitor customer service budgets and manage expenses.

According to JobzMall, the average salary range for a Service Delivery Manager in New York, NY, USA is between $81,199 and $127,489 per year. This range is based on salaries from employers who post job listings on JobzMall.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.