Service Assurance Engineer

As a Service Assurance Engineer, you will support Global Technology Operation Services, working closely with and collaborating with all members of Operations and Engineering. They will need to have a proven track record of excellence operating independently and within a successful team environment. Technical driven stewardship for customer experience and service performance. Effectively use innovative technologies available in-service assurance tool chain to improve efficiencies and customer experience. Provide design recommendations for complex systems and applications, certify capabilities for reliability, availability, and serviceability. Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time. Effectively lead critical issue calls as part of a larger incident management process. Function as a leader following the agile methodology and operational standard methodologies.

According to JobzMall, the average salary range for a Service Assurance Engineer in 175 Greenwich St, New York, NY 10007, USA is $90,000 - $145,000 per year. This range can vary depending on the experience level of the engineer, the company they are employed by, the industry, and other factors.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.