Senior Manager-Client Management
Welcome to American Express, where we value our clients and strive to provide exceptional service at every touchpoint. We are currently seeking a highly skilled and experienced Senior Manager to join our Client Management team. As a Senior Manager, you will play a crucial role in driving customer satisfaction and retention by overseeing a team of Client Managers and ensuring the delivery of top-notch service to our clients. This is an exciting opportunity for a dynamic and strategic leader who is looking to make a significant impact in a fast-paced and innovative environment. If you have a passion for client management and possess the necessary qualifications, we invite you to apply and join our team at American Express.
- Manage and oversee a team of Client Managers to ensure the delivery of exceptional service to clients.
- Develop and implement strategies to drive customer satisfaction and retention.
- Monitor and analyze key metrics to identify areas for improvement and make recommendations for enhancing the client experience.
- Collaborate with cross-functional teams to develop and implement initiatives that align with the company's overall goals and objectives.
- Conduct regular performance evaluations and provide coaching and feedback to team members to foster their professional growth and development.
- Stay updated on industry trends and best practices to continuously improve and innovate our client management processes.
- Build and maintain strong relationships with clients to understand their needs and provide personalized solutions.
- Act as a point of escalation for any complex or high-priority client issues and ensure timely resolution.
- Communicate effectively with stakeholders and senior management to provide updates on team performance and highlight any challenges or opportunities.
- Collaborate with other Senior Managers to develop and implement company-wide initiatives and goals.
Extensive Experience In Client Management: A Senior Manager-Client Management At American Express Should Have At Least 7-10 Years Of Experience In Managing Client Relationships, Preferably In The Financial Services Industry. They Should Have A Proven Track Record Of Maintaining And Growing Client Accounts.
Strong Leadership Skills: American Express Is A Global Company With A Large Client Base, And A Senior Manager-Client Management Should Be Able To Effectively Lead And Manage A Team. They Should Have Experience In Coaching And Developing Team Members, As Well As Setting And Achieving Team Goals.
Excellent Communication And Relationship-Building Skills: As The Primary Point Of Contact For Clients, A Senior Manager-Client Management Should Have Exceptional Communication Skills, Both Written And Verbal. They Should Also Have The Ability To Build And Maintain Strong Relationships With Clients, Understanding Their Needs And Providing Solutions To Meet Them.
Strategic Thinking And Problem-Solving Abilities: A Senior Manager-Client Management Should Have A Strategic Mindset And The Ability To Think Critically And Analytically. They Should Be Able To Identify Potential Issues And Proactively Develop Solutions To Address Them. They Should Also Be Able To Anticipate And Adapt To Changes In The Market And Industry.
Strong Knowledge Of Financial Services And Industry Trends: American Express Is A Leader In The Financial Services Industry, And A Senior Manager-Client Management Should Have A Deep Understanding Of The Industry And Its Trends. This Includes Knowledge Of Products And Services, As Well As Competitors, To Effectively Position American Express As A Top Choice For Clients.
Strategic Planning
Project Management
Communication
Time Management
Team Management
Business Development
Problem Solving
Negotiation
Leadership
Relationship Building
Client Relations
Financial acumen
Communication
Leadership
Time management
creativity
flexibility
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Manager-Client Management in New York, NY, USA is $120,000 - $200,000 per year. However, this can vary depending on factors such as the specific industry, company size, and individual experience and qualifications. Some companies may also offer bonuses and other benefits in addition to the base salary.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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