American Express

Senior Engineer - Run Time and Site Reliability Engineering

American Express
Phoenix, AZ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to American Express, where we strive to be the world's most respected service brand. As a Senior Engineer in our Run Time and Site Reliability Engineering team, you will play a critical role in ensuring the smooth operation and reliability of our systems and services. We are seeking a highly skilled and experienced individual to join our team and help us maintain our high standards of performance and excellence. If you are passionate about technology, have a strong background in engineering, and thrive in a fast-paced and dynamic environment, we want to hear from you. Join us and be a part of our mission to deliver exceptional service to our customers.

  1. Maintain and improve the reliability and performance of American Express systems and services.
  2. Monitor and troubleshoot issues related to system availability, performance, and security.
  3. Collaborate with cross-functional teams to identify and implement solutions for recurring issues.
  4. Develop and maintain automated monitoring and alerting systems to proactively identify and resolve issues.
  5. Participate in on-call rotation to provide 24/7 support for critical incidents.
  6. Identify areas for improvement in system architecture and make recommendations for enhancements.
  7. Keep up-to-date with industry best practices and emerging technologies to continuously improve our systems and processes.
  8. Lead and mentor junior engineers to promote a culture of learning and growth within the team.
  9. Work closely with development teams to ensure new features and services are designed with reliability and scalability in mind.
  10. Collaborate with vendors and third-party providers to resolve technical issues and optimize performance.
  11. Contribute to the development of disaster recovery plans and participate in disaster recovery exercises.
  12. Adhere to established security protocols and policies to ensure the protection of sensitive data.
  13. Communicate effectively with stakeholders to provide updates on system performance and any potential risks or issues.
  14. Proactively identify and address potential system vulnerabilities to ensure the security and integrity of our services.
  15. Continuously analyze system metrics and implement improvements to optimize performance and efficiency.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Extensive Experience In Managing And Optimizing Large-Scale Distributed Systems, With A Strong Understanding Of Run Time And Site Reliability Principles.

  • Proficiency In Programming Languages Such As Java, Python, Or Go, With A Focus On Creating Scalable And Resilient Applications.

  • In-Depth Knowledge Of Cloud Computing Platforms (E.g. Aws, Azure) And Containerization Technologies (E.g. Docker, Kubernetes) To Build And Maintain Highly Available Systems.

  • Demonstrated Ability To Implement And Maintain Monitoring And Alerting Systems To Proactively Identify And Address Potential Issues.

  • Strong Problem-Solving Skills And The Ability To Collaborate With Cross-Functional Teams To Troubleshoot Complex System Failures And Implement Effective Solutions.

Required Skills

  • Data Analysis

  • DevOps

  • Agile Methodology

  • Continuous Integration

  • Incident Management

  • Automation

  • Disaster recovery

  • Load Balancing

  • Performance monitoring

  • Cloud architecture

  • System Optimization

  • Code Debugging

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Engineer - Run Time and Site Reliability Engineering in Phoenix, AZ, USA is $120,000 - $160,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 23rd, 2024
Apply BeforeMay 10th, 2026
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About American Express

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.

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