Monetary Operations Representative

American Express is seeking a highly motivated and organized Monetary Operations Representative to join our team. The ideal candidate should possess excellent communication and customer service skills, along with a passion for providing a superior customer experience. This individual must be detail-oriented, have a strong financial aptitude, and be comfortable with a variety of technology platforms. The Monetary Operations Representative will be responsible for executing monetary transactions, resolving inquiries, and providing exceptional customer service.Required Qualifications:* High School Diploma or GED* Minimum 2 years of financial services experience* Knowledge of debit and credit card processing* Ability to work in a fast-paced environment* Proficiency in MS Office suite* Excellent written and verbal communication skills* Ability to think quickly and accurately in high-pressure situations* Passion for customer service and problem solving

Responsibilities:

1. Execute monetary transactions, including debit and credit card processing, in an accurate and timely manner.
2. Respond to customer inquiries and provide exceptional customer service.
3. Analyze customer data to identify potential issues and resolve them in a professional manner.
4. Maintain records of customer accounts and transactions.
5. Utilize MS Office suite to create and update customer profiles.
6. Monitor customer accounts for suspicious activity.
7. Follow established procedures and guidelines for monetary operations.
8. Develop and maintain financial service policies and procedures.
9. Analyze and evaluate financial data to ensure accuracy.
10. Create reports to document customer service activities.

According to JobzMall, the average salary range for a Monetary Operations Representative in Phoenix, AZ, USA is between $30,000 and $60,000 per year. The salary range can vary depending on the individual's experience and qualifications.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.