Member Concierge Professional
Are you a highly motivated and customer service-oriented individual looking for a dynamic and exciting career opportunity? Look no further! American Express is seeking a Member Concierge Professional to join our team and provide unparalleled service to our valued cardmembers. As a Member Concierge Professional, you will have the opportunity to build strong relationships with our clients and assist them with their travel, entertainment, and lifestyle needs. If you have a passion for delivering exceptional service and possess strong communication and problem-solving skills, we want to hear from you! Join us at American Express and be a part of a company that values diversity, teamwork, and innovation.
- Provide exceptional customer service to cardmembers by responding promptly and professionally to their needs and inquiries.
- Build and maintain strong relationships with cardmembers through personalized and attentive service.
- Assist cardmembers with their travel, entertainment, and lifestyle needs by utilizing a thorough understanding of American Express products and services.
- Handle and resolve member issues and complaints in a timely and efficient manner.
- Collaborate with other team members to ensure a seamless and positive customer experience.
- Continuously seek opportunities to improve and enhance the customer service experience.
- Stay up-to-date on American Express products, services, and policies to accurately and effectively assist cardmembers.
- Utilize effective communication skills to explain complex information and provide solutions to cardmembers.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Adhere to company values of diversity, teamwork, and innovation in all interactions with cardmembers and colleagues.
Excellent Communication Skills: A Member Concierge Professional Should Possess Exceptional Verbal And Written Communication Skills In Order To Effectively Interact With American Express Members And Provide High-Quality Service.
Customer Service Experience: Candidates Should Have Previous Experience In A Customer Service Role, Preferably In A Luxury Or Hospitality Setting. This Experience Will Help Them Understand The Needs Of American Express Members And Provide Personalized And Efficient Service.
Attention To Detail: The Role Of A Member Concierge Professional Requires A Keen Eye For Detail, As They Will Be Responsible For Managing Multiple Requests And Tasks Simultaneously. Attention To Detail Is Crucial In Ensuring That All Member Needs Are Met Accurately And Efficiently.
Problem-Solving Skills: A Member Concierge Professional Should Possess Strong Problem-Solving Skills To Resolve Any Issues Or Challenges That May Arise When Assisting Members. This Includes The Ability To Think Creatively And Find Solutions That Meet The Needs Of Both The Member And The Company.
Knowledge Of American Express Products And Services: A Thorough Understanding Of American Express Products And Services Is Essential For A Member Concierge Professional. This Includes Knowledge Of The Company's Credit Cards, Rewards Programs, And Travel Services, As Well As The Ability To Navigate American Express Systems And Resources.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Relationship Building
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Member Concierge Professional in New York, NY, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as the size and type of company, years of experience, and specific job responsibilities. Some Member Concierge Professionals may also receive additional benefits such as bonuses or commissions.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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