Manager - SBS Membership Rewards Product Management
Hello there! Are you a passionate and driven individual with a strong background in product management? Do you have a knack for developing and executing strategies that drive business growth? If so, we have an exciting opportunity for you to join our team as a Manager for SBS Membership Rewards Product Management at American Express. In this role, you will be responsible for leading the development and management of our Small Business Services (SBS) Membership Rewards program, a key component of our overall loyalty portfolio. We are looking for a highly motivated and collaborative individual who is able to navigate complex projects and drive results in a fast-paced and dynamic environment. If you have a proven track record of success in product management and a passion for delivering exceptional customer experiences, we want to hear from you!
- Develop and execute strategies for the growth and success of the SBS Membership Rewards program.
- Lead the overall product management of the SBS Membership Rewards program, including defining the product vision, roadmap, and feature prioritization.
- Work cross-functionally with teams such as marketing, finance, and operations to ensure the successful implementation and delivery of the program.
- Conduct market research and analysis to identify customer needs, market trends, and competitive landscape to inform product decisions.
- Collaborate with internal and external stakeholders to identify opportunities for program enhancements and new offerings.
- Develop and manage the program budget, including forecasting and tracking expenses.
- Monitor and analyze key performance metrics to track the success of the program and identify areas for improvement.
- Lead and mentor a team of product managers to drive innovation and excellence in the SBS Membership Rewards program.
- Ensure compliance with all relevant regulations and company policies in the development and management of the program.
- Continuously strive to improve the customer experience by delivering innovative and value-driven solutions for our small business customers.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Of Experience In Product Management, Preferably In The Financial Services Industry.
Strong Understanding Of Loyalty And Rewards Programs, Particularly In The Credit Card And Banking Sectors.
Proven Track Record Of Successfully Managing Cross-Functional Teams And Delivering Results Within Tight Deadlines.
Excellent Communication, Analytical, And Problem-Solving Skills, With The Ability To Identify Opportunities For Growth And Drive Strategic Initiatives.
Project Management
Data Analysis
Team Management
Budget management
Leadership
Financial Management
Strategy development
Market analysis
Customer Experience
Product Planning
Stakeholder engagement
Product innovation
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager - SBS Membership Rewards Product Management in New York, NY, USA is $120,000 - $150,000 per year. Salaries may vary depending on the specific company, experience level, and job responsibilities.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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