Customer Servicing Representative

At American Express, we are passionate about delivering the best customer service experience possible and are looking for an experienced Customer Servicing Representative who shares our commitment to excellence. We seek an individual who will be a dedicated, reliable and knowledgeable resource for our customers’ needs. The ideal candidate for this position will have excellent interpersonal and communication skills, a customer-focused attitude, be able to multi-task and adapt in a fast-paced environment, and have a proven record of delivering exceptional customer service. We are looking for someone who takes initiative and is eager to learn, grow and make a positive difference. If you have a passion for helping others and are looking to join a team of dedicated professionals, we'd love to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Provide customers with accurate product and service information.
3. Identify customer needs and provide appropriate solutions.
4. Utilize problem-solving skills to resolve customer issues.
5. Develop and maintain a positive relationship with customers.
6. Demonstrate a commitment to customer service excellence.
7. Maintain a thorough understanding of company products and services.
8. Support customer service initiatives to improve customer satisfaction.
9. Take initiative to learn new skills and stay up to date on industry trends.
10. Document customer interactions in customer service database.

According to JobzMall, the average salary range for a Customer Servicing Representative in Gurugram, Haryana, India is between ₹1,73,913 and ₹3,13,724 per year. The salary range is dependent on factors such as experience, qualifications, and employer.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.