Customer Service Analyst
At American Express, we are committed to providing exceptional service to our customers, and we are seeking a highly skilled and motivated Customer Service Analyst to join our team. As a Customer Service Analyst, you will play a critical role in ensuring our customers have a positive experience with our company. We are looking for individuals who are passionate about providing top-notch customer service, possess strong analytical skills, and thrive in a fast-paced and dynamic environment. If you are a team player with excellent communication skills and a dedication to delivering exceptional service, we encourage you to apply for this exciting opportunity.
- Interact with customers to address their inquiries, concerns, and feedback in a timely, accurate, and professional manner.
- Utilize strong analytical skills to identify and resolve customer issues efficiently and effectively.
- Maintain a thorough understanding of American Express products, services, and policies to provide accurate and helpful information to customers.
- Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved in a timely manner.
- Continuously improve processes and procedures to enhance the overall customer experience.
- Document all customer interactions and follow up on any outstanding issues or requests.
- Proactively identify potential issues and escalate them to the appropriate team for resolution.
- Stay up-to-date on industry trends and best practices in customer service to continuously improve and innovate our approach.
- Maintain a positive and professional attitude while handling challenging customer situations.
- Consistently meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.
Excellent Communication Skills: A Customer Service Analyst At American Express Must Possess Strong Oral And Written Communication Abilities To Effectively Interact With Customers And Provide Clear And Concise Information.
Problem-Solving Abilities: This Role Requires The Ability To Analyze Complex Customer Issues And Develop Creative Solutions That Align With American Express' Policies And Procedures.
Customer Focus: The Ideal Candidate For This Role Should Have A Strong Customer-Centric Mindset And Be Committed To Providing Exceptional Service To American Express Customers.
Analytical Skills: A Customer Service Analyst Should Be Skilled In Data Analysis And Have The Ability To Interpret Customer Data To Identify Trends And Patterns That Can Help Improve Overall Customer Satisfaction.
Flexibility And Adaptability: This Role Requires The Ability To Work In A Fast-Paced And Constantly Changing Environment. The Candidate Should Be Able To Quickly Adapt To New Processes, Technologies, And Customer Needs.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Analytical Thinking
Empathy
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Analyst in Gurugram, Haryana, India is between ₹ 3,00,000 to ₹ 6,00,000 per year. This may vary depending on factors such as experience, specific job responsibilities, and the company.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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