Customer Care Professional - US Servicing

Are you a people-person with a passion for providing exceptional customer service? Are you looking for a fulfilling career with a renowned company that values its employees? If so, American Express may have the perfect opportunity for you as a Customer Care Professional in our US Servicing division. In this role, you will have the opportunity to engage with and assist our valued customers, helping them navigate their financial needs and providing personalized solutions. We are seeking candidates who are dedicated, empathetic, and driven to deliver the best possible experience for our customers. Join us and become a part of our dynamic team, where your hard work and dedication will be rewarded.

1. Provide exceptional customer service to American Express customers by answering inquiries, resolving issues, and offering personalized solutions.
2. Engage with customers through various communication channels including phone, email, and chat.
3. Establish and maintain strong relationships with customers by understanding their needs and providing proactive assistance.
4. Navigate and utilize various systems and tools to efficiently assist customers and access necessary information.
5. Utilize empathy and active listening skills to understand and address customer concerns.
6. Meet and exceed performance goals and targets set by the company.
7. Continuously develop and maintain knowledge of American Express products, services, and processes.
8. Collaborate with team members and other departments to ensure a seamless and positive customer experience.
9. Handle customer escalations and complaints in a professional and timely manner.
10. Adhere to company policies and procedures and maintain confidentiality of customer information.
11. Contribute to a positive and inclusive work environment by promoting teamwork, respect, and diversity.
12. Participate in ongoing training and development programs to enhance skills and knowledge.
13. Demonstrate a strong work ethic, reliability, and flexibility in scheduling.
14. Embrace and embody the American Express brand and values in all interactions with customers and colleagues.
15. Act as a brand ambassador by promoting American Express products and services to potential customers.

According to JobzMall, the average salary range for a Customer Care Professional - US Servicing in Taguig, Metro Manila, Philippines is between PHP 21,000 to PHP 25,000 per month. This is equivalent to approximately $415 to $495 USD per month. However, salaries may vary depending on the specific company, experience level, and other factors.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.